Career Opportunities

Job Title: Cemetery and Funeral Service Counselor

Pay Range $50 – $125K Annually

Location: Mill Valley, CA

Job Summary:

We are seeking a passionate and service-oriented Cemetery and Funeral Service Counselor to join our team. This role is ideal for someone who is committed to delivering exceptional client service, maintains a positive “can-do” attitude, and is dedicated to guiding families through sensitive and important decisions related to funeral and cemetery services. As a Cemetery and Funeral Service Counselor, you will assist clients in both at-need and before-need arrangements, ensuring that their needs are met with the highest level of care and professionalism.

Key Responsibilities:

Communication with Manager: Collaborate with the Manager to establish daily and weekly service and operational needs, ensuring smooth and timely execution of all tasks and services.
At-Need Funeral and Cemetery Arrangements: Serve as the primary point of contact for at-need funeral and cemetery arrangements, including participation in an on-call rotation to provide after-hours support as needed.
Before-Need Cemetery Arrangements: Manage and facilitate before-need cemetery arrangements, assisting families in planning for the future and providing guidance on available options.
Direct Funeral and Memorial Services: Direct funeral and memorial services, ensuring they are conducted with the utmost professionalism, respect, and in alignment with the family’s wishes.
Crematory Operation Experience: Experience in crematory operations is a plus, providing the ability to oversee cremation services and respond to related inquiries.
Client Relationship Management: Build strong, long-lasting relationships with families, ensuring their needs are met with empathy and professionalism throughout the arrangement process.
Problem Solving & Coordination: Resolve client concerns and issues as they arise, working with internal teams to ensure all services are delivered smoothly and in a timely manner.
Other duties as assigned.

Qualifications:

Comfortable navigating new software and cloud-based platforms.
Prior experience in funeral services, cemetery operations, or a related field is preferred.
Ability and desire to provide excellent client service with a compassionate, positive, and professional attitude.
Strong communication skills, with the ability to guide families through sensitive decisions.
Experience in before-need funeral insurance sales and/or crematory operations is a plus.
A “can-do” attitude and the ability to remain calm under pressure in challenging situations.
Detail-oriented with the ability to multitask and prioritize effectively.
Availability to participate in on-call rotation as needed.

Job Title: Cemetery Grounds Specialist and Crematory Operator

Pay Range $24.00 – $26.00 per hour

Location: Mill Valley, CA

Job Summary:

This split-time role supports licensed crematory operations, cemetery interments, and grounds services. The position requires strict compliance with local, state and federal regulations, and Cal/OSHA standards. The employee must perform all duties with professionalism, accuracy, and respect for decedents and families.

Key Responsibilities:

Crematory Operations

Operate cremation equipment in compliance with all required regulations.
Verify cremation authorization, legal authority, required waiting periods, and decedent identification.
Maintain accurate documentation. chain of custody and decedent care.
Process, package, label, store, and release cremated remains to authorized parties.
Clean and perform routine inspection and maintenance of crematory equipment and work areas.

Cemetery Grounds & Interment

Perform interments in accordance with all regulations.
Perform routine grounds maintenance, including mowing, trimming, planting, and general upkeep.
Place, set, and remove memorials and monuments.

Qualifications

Required

Comfortable navigating new software and cloud-based platforms.
Bilingual – English and Spanish (required).
High school diploma or equivalent.
California Crematory Operator certification or ability to obtain within required timeframe.
Valid California driver’s license with acceptable driving record.
Ability to lift 50–75 lbs and perform physically demanding work indoors and outdoors.
Availability to work weekends, holidays, and on-call shifts.

Preferred

Prior experience in a California-licensed crematory or cemetery.
Experience with interments and grounds maintenance.

Physical & Environmental Requirements

Frequent standing, walking, bending, kneeling, and lifting.
Outdoor work in varying weather and terrain.
Exposure to crematory heat, equipment, and cleaning agents.

Job Type: Full-time

Benefits:

401(k)

Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person